Frequently Asked Questions
Everything You Need to Know
Can I take NUBO CBD orally?
This depends on where you live and the exact NUBO product you have purchased.
In Spain, NUBO products are supplied for external/topical use only.
In certain other European markets, selected products may be supplied for oral use where local rules allow and where the product is specifically labelled for that purpose.
Always follow the directions shown on your product label. If the label says “external use only”, do not take it orally.
Why are the instructions different in different countries?
CBD rules are not identical across Europe.
A product may be classified as a cosmetic, topical wellness product, food supplement or another regulated category depending on its formulation, intended use, label claims and the laws of the destination country.
For that reason, NUBO may provide different labels, directions and availability depending on where the product is sold.
Can I place NUBO CBD drops under my tongue?
Only use NUBO drops under the tongue where the specific product is clearly labelled for oral use in your country.
For oral-use products, follow the label instructions carefully and do not exceed the stated daily amount.
Products supplied in Spain are for external/topical use only and must not be swallowed.
How much NUBO CBD should I take?
For oral-use products supplied in approved markets, always follow the maximum daily amount stated on the label.
Do not guess based on another person’s routine, social-media advice or a different product strength.
CBD products should not be used by children unless specifically authorised and labelled for that purpose. People who are pregnant, breastfeeding, taking regular medication, immunosuppressed or managing a medical condition should speak with a healthcare professional before using oral CBD products. UK food-safety advice similarly highlights additional caution for people taking medication, children, people who are pregnant or trying to conceive, and immunosuppressed people.
How quickly do oral CBD drops work?
The experience can vary widely between individuals and depends on factors such as the product, amount used, food intake and personal metabolism.
NUBO does not make medical, sleep, anxiety, pain-relief or performance claims. Use only as directed and speak with a healthcare professional where appropriate.
Can I use NUBO CBD every day?
For products intended for oral use, follow the daily usage instructions on the label and do not exceed the stated maximum amount.
For topical products, use externally and only as directed.
Can I travel with NUBO CBD?
Always check the rules of the country you are travelling to before you travel.
Keep NUBO products in their original packaging and carry the product label, receipt and batch information where possible. NUBO cannot guarantee that a product permitted in one country will be accepted by airlines, customs or authorities in another.
What is CBD oil?
CBD oil is a product made using cannabidiol, commonly known as CBD, combined with a carrier oil or cosmetic base.
NUBO products are created with carefully selected ingredients and clear product information. Always check the label for the intended use in your country.
What does CBD stand for?
CBD stands for cannabidiol, a naturally occurring compound associated with the hemp and cannabis plant.
CBD is different from THC, the compound commonly associated with intoxicating effects.
Is CBD the same as cannabis?
CBD comes from the cannabis plant family, but CBD and THC are different compounds.
NUBO products are designed to be THC-free according to their product specification and batch documentation.
Is NUBO CBD THC-free?
NUBO products are formulated and marketed as THC-free.
Always check the packaging, product information and available batch documentation for the individual product you purchase.
Can THC-free CBD make you feel high?
No. THC is the compound associated with the “high” effect from cannabis.
NUBO products are designed to be non-intoxicating and are not intended to produce psychoactive effects.
What is the difference between CBD and THC?
CBD and THC are both compounds linked to the cannabis plant, but they are very different.
THC is associated with intoxicating effects. CBD is non-intoxicating and does not create the same “high” effect.
Is CBD legal in Spain?
CBD rules depend on the product category, ingredients, intended use, packaging, product claims and local regulations.
NUBO products supplied in Spain should be used only according to their Spanish label instructions.
Is CBD legal in Europe?
CBD regulations are not identical across Europe.
A product that may be accepted in one country can be classified differently in another country. Always check the rules for your delivery country and follow the label supplied with your product.
Can I buy CBD online in Europe?
Availability depends on the country, product type, product classification and local delivery restrictions.
NUBO may offer different products, labels and instructions depending on your selected delivery country.
Does NUBO deliver CBD products across Europe?
NUBO delivery availability depends on the destination country and the product category.
Please select your delivery country at checkout to see current product availability and shipping options.
Why are some NUBO products not available in every country?
CBD regulations, cosmetic rules, food-supplement rules, labelling requirements and delivery restrictions can differ between countries.
For this reason, NUBO may offer different products in different European markets.
Why does my NUBO bottle look different from one sold in another country?
Product packaging, warnings, directions and permitted claims can vary by country.
Always follow the label supplied with your own product, even if you have seen a similar NUBO product online or abroad.
Can I use NUBO CBD under my tongue?
Only use NUBO drops under the tongue if your specific product is clearly labelled for oral use in your delivery country.
If your product says “external use only”, do not swallow it or use it in the mouth.
Can I swallow NUBO CBD drops?
Only products specifically labelled for oral use in your country should be swallowed.
Products supplied for topical or external use must not be swallowed, added to food or mixed into drinks.
Can I add NUBO CBD to coffee?
Only do this where the specific product is clearly labelled for oral use and the label permits use in food or drinks.
Never add a topical or external-use product to coffee, tea, smoothies, food or alcohol.
Can I add NUBO CBD drops to food?
Always follow the instructions on the label.
Products labelled for external use only must never be added to food or drinks.
Can I take NUBO CBD every day?
Use NUBO only as directed on the product label.
For oral-use products supplied in approved markets, do not exceed the maximum daily amount shown on the packaging.
How many drops of NUBO CBD should I use?
The correct amount depends on the exact product, concentration, intended use and country-specific label.
Always follow the instructions on your own NUBO bottle. Do not copy dosage routines from social media, friends or products with different CBD strengths.
Why does NUBO have 10% CBD and 30% CBD products?
Different products may contain different concentrations of CBD depending on the formula and intended market.
Always read the label carefully because a higher percentage does not automatically mean that a product should be used in the same way.
What does 30% CBD mean?
A 30% CBD product contains a higher concentration of CBD than a 10% product.
Because concentration matters, customers should never assume that the same number of drops is suitable across different products.
Is stronger CBD always better?
Not necessarily.
The right product depends on the formulation, intended use, instructions, personal circumstances and country-specific labelling. Always choose a product based on its official information rather than percentage alone.
What is broad spectrum CBD?
Broad spectrum is a term often used for hemp-derived extracts containing selected plant compounds while being formulated without THC.
The exact ingredients can vary by product, so always check the label and product page.
What is full spectrum CBD?
Full spectrum is a term commonly used for hemp-derived extracts containing a wider range of naturally occurring plant compounds.
The exact composition, permitted use and labelling may vary by country and product.
What is CBD isolate?
CBD isolate is a highly refined form of cannabidiol designed to contain CBD without the wider range of compounds found in broader hemp extracts.
Always check the product label for the exact formulation.
What is CBG?
CBG stands for cannabigerol, another cannabinoid associated with the cannabis plant.
Like CBD, CBG is non-intoxicating. NUBO Morning Mint combines CBD and CBG in its product formula.
What is the difference between CBD and CBG?
CBD and CBG are both cannabinoids, but they are different compounds.
NUBO uses CBD and CBG in selected formulas. Check the individual product page for the ingredient profile of each product.
What is NUBO Morning Mint?
NUBO Morning Mint is a CBD and CBG product with a fresh mint-inspired profile.
Use it only according to the directions and intended use stated on the label in your country.
What does Morning Mint taste or smell like?
Morning Mint has a fresh mint-inspired profile designed to feel clean, modern and easy to use as part of a daily routine.
The exact aroma and sensory experience can vary slightly between batches.
What is NUBO Just Nuke It?
NUBO Just Nuke It es un producto de CBD de alta potencia con un perfil de sabor inspirado en el melocotón.
Consulta siempre la etiqueta del producto para conocer su uso previsto y las instrucciones de uso en tu país.
What does Just Nuke It taste or smell like?
Just Nuke It has a peach-inspired profile.
Please check the exact product page and label, as flavour and aroma information can vary depending on the market and formulation.
What is NUBO Sandman?
NUBO Sandman is part of the NUBO range with an evening-inspired identity and vanilla-style profile.
NUBO products are not medicines and should not be promoted as treatments for sleep issues, anxiety or medical conditions.
Does NUBO Sandman help you sleep?
NUBO does not make medical or sleep-treatment claims.
If you have ongoing sleep problems, insomnia, anxiety or another health concern, speak to a doctor, pharmacist or qualified healthcare professional.
What is melatonin?
Melatonin is a naturally occurring hormone involved in the body’s sleep-wake cycle.
Any product containing melatonin requires country-specific legal, formulation and label review before being promoted or sold.
Can I take CBD and melatonin together?
Only use a product containing CBD and melatonin where it is legally supplied, clearly labelled and intended for that use in your country.
Speak with a pharmacist or healthcare professional if you take regular medication, are pregnant, breastfeeding or have an existing medical condition.
What is NUBO Best Friend?
NUBO Best Friend is part of the NUBO range with a salmon-inspired profile.
Always follow the product label, country-specific instructions and warnings.
Is NUBO Best Friend safe for dogs?
Do not describe a product as safe for dogs unless it has the correct product classification, safety evidence and approvals for the market where it is sold.
For Spain topical-only products, use: Keep out of reach of animals. Do not allow pets to ingest the product.
Can cats use CBD products?
Cats are sensitive to many ingredients, oils and flavours.
Never give a pet a CBD product unless it is specifically formulated, labelled and legally supplied for that animal species in your country. Speak to a vet before introducing any new pet product.
Can I give my dog CBD oil?
Only use a product specifically made, labelled and legally supplied for dogs in your country.
Do not give a human CBD product to a dog unless a veterinary professional has advised you to do so.
Can I give my cat CBD oil?
Do not use human CBD products on or in cats.
Speak to a vet before using any CBD-containing product for a cat.
Can I travel with CBD oil in Europe?
Check the rules of your destination country before travelling.
Keep the product in its original packaging and carry your receipt, product label and batch information where possible.
Can I take CBD oil on a plane?
Airline, airport-security and destination-country rules can differ.
Check your airline’s liquid rules and the CBD rules of every country you enter, transit through or visit before travelling.
Can I take CBD through airport security?
Airport security rules normally focus on liquids, packaging and prohibited substances, while customs rules focus on what may legally enter the destination country.
Always check both before travelling.
Can I take CBD to Spain?
Rules depend on the product type, ingredients, THC status, intended use and Spanish regulations.
Only travel with products in their original packaging and check the latest official rules before your journey.
Can I take CBD from Spain to the UK?
The UK is outside the EU, so separate UK import rules can apply.
Check current UK rules, airline requirements and product restrictions before travelling.
Can I take CBD from Spain to France?
France may apply different rules from Spain depending on the product category and ingredients.
Always check French rules before travelling with CBD products.
Can I take CBD from Spain to Germany?
Germany may classify CBD products differently depending on their ingredients, intended use and marketing claims.
Check current German requirements before travelling or ordering.
Can I take CBD from Spain to Ireland?
Ireland may apply separate rules to CBD products depending on whether they are topical, cosmetic, food-related or otherwise regulated.
Check current local guidance before travelling.
Can I take CBD from Spain to Poland?
Poland may have different rules, labelling requirements and product classifications.
Always check Polish requirements before travelling with CBD products.
Is CBD allowed in checked luggage?
Rules vary by airline and destination.
Keep products sealed, labelled and in original packaging. Check your airline and destination-country rules before you fly.
Can CBD products be posted internationally?
International CBD shipping depends on customs rules, product classification, THC status, destination restrictions and courier policies.
NUBO will only ship where the relevant product can be offered through its approved delivery process.
Does NUBO provide lab reports?
Where available, NUBO can provide batch information and supporting product documentation.
Contact customer support with your product name and batch number for the most accurate information.
What is a CBD certificate of analysis?
A Certificate of Analysis, often called a COA, is a laboratory document linked to a specific product batch.
It can include information about cannabinoids, purity, contaminants or other product-specific testing, depending on the report.
How do I find the batch number on my NUBO product?
The batch number is usually printed on the bottle, base of the box, label or outer packaging.
Keep it available when contacting customer care about a product question.
Why is batch testing important for CBD products?
Batch information helps connect a specific product to its production and quality-control records.
It is useful for customer support, traceability and checking product details.
Does NUBO use hemp-derived CBD?
Use this answer only if it is accurate for your supplied ingredient:
NUBO uses CBD sourced from hemp-derived raw materials, subject to supplier documentation, product specifications and applicable regulations.
Is NUBO CBD natural?
CBD is associated with the hemp and cannabis plant, but “natural” can mean different things depending on the extraction, processing and other ingredients used.
NUBO provides ingredient information so customers can make informed choices.
Is NUBO CBD organic?
Only use the word “organic” where the exact product and ingredient supply chain hold the appropriate recognised certification.
Otherwise use wording such as: carefully selected ingredients or quality-focused formulation.
Is NUBO CBD vegan?
Check the individual product label and ingredient list.
Suitability can vary by product, market and formulation.
Is NUBO CBD gluten-free?
Only make a gluten-free claim where the product has been assessed and labelled appropriately.
Customers with allergies or intolerances should always check the full ingredient list before use.
Is NUBO CBD alcohol-free?
Check the product page and ingredient list for the exact formula.
Different NUBO products may have different carrier oils, flavours, extracts or cosmetic ingredients.
Is NUBO CBD cruelty-free?
Only make a cruelty-free claim where it is supported by your manufacturing, testing and certification documentation.
A safe general statement is:
NUBO is committed to responsible product development and transparent product information.
Can I use NUBO CBD on sensitive skin?
Sensitive skin can react to many ingredients, including botanical extracts, fragrances, essential oils and cosmetic bases.
Carry out a patch test before first use and stop use if irritation occurs.
Should I do a patch test before using NUBO CBD?
Yes. Apply a small amount to a discreet area of skin before first use.
Wait and check for redness, itching, burning or irritation. Stop using the product if any reaction occurs.
Can I use NUBO CBD on my face?
Only use a NUBO product on the face if its label specifically states that facial application is suitable.
Avoid the eye area, lips, mouth and broken skin.
Can I use NUBO CBD on broken skin?
No. Do not apply topical products to broken, inflamed, damaged or irritated skin unless the label specifically permits it.
What should I do if NUBO CBD gets in my eyes?
Rinse the eye carefully with plenty of clean water.
If irritation continues, seek advice from a pharmacist, doctor or healthcare professional.
Can I use NUBO CBD while pregnant?
Consulta con un médico, una comadrona, un farmacéutico o un profesional sanitario cualificado antes de utilizar cualquier producto que contenga CBD durante el embarazo.
Can I use NUBO CBD while breastfeeding?
Speak with a doctor, pharmacist or qualified healthcare professional before using CBD-containing products while breastfeeding.
Can I use NUBO CBD while taking medication?
If you are taking prescription medicine, managing a medical condition or are unsure whether CBD is appropriate for you, speak to a doctor or pharmacist first.
Can children use NUBO CBD?
Keep NUBO products out of reach of children.
Do not give CBD products to children unless a product is specifically authorised, labelled and recommended for that purpose by a qualified healthcare professional.
What should I do if a child swallows NUBO CBD?
Keep the product and packaging available and contact a doctor, pharmacist or local poison-information service for advice.
Do not wait for symptoms if you are concerned.
What should I do if my pet swallows NUBO CBD?
Keep the product packaging available and contact a vet or emergency veterinary service promptly.
Do not induce vomiting unless a veterinary professional tells you to do so.
How should I store NUBO CBD?
Store NUBO products in a cool, dry place away from direct sunlight, heat and moisture.
Keep the bottle tightly closed when not in use.
Should I keep CBD oil in the fridge?
Follow the storage instructions shown on your product label.
Most products should be stored in a cool, dry place unless the packaging specifically says refrigeration is required.
How long does NUBO CBD last after opening?
Check the packaging for the expiry date, batch number and Period After Opening symbol where applicable.
Do not use a product after expiry or if you notice a major change in colour, smell, texture or packaging.
Why has my CBD oil changed colour?
Natural variation can happen with oils and botanical ingredients over time, especially if exposed to heat, light or air.
If you are unsure whether a product is suitable to use, contact NUBO customer support with the batch number.
Why has my CBD oil become cloudy?
Cloudiness can sometimes happen due to storage conditions or temperature changes.
Check the storage guidance on the label and contact customer care if you have concerns.
Can I return a NUBO CBD product?
Please see the NUBO Returns and Refunds Policy for current terms.
For hygiene and safety reasons, opened products may not be eligible for return unless they are faulty, damaged or incorrectly supplied.
How can I contact NUBO CBD customer support?
Contact NUBO through the website contact form or official support email.
For faster help, include your order number, product name, delivery country and batch number where relevant.