General Conditions

NaturaLeaf S.C. NIF: J72730005 / Euro-VAT: ESJ72730005
Urb. Nueva Atalaya 23-3, CC Diana, Estepona, Málaga, España 29680 ESPAÑA

"This merchant undertakes not to permit any transaction that is illegal, or which is deemed by the credit card brands or the acquiring bank to be capable of, or likely to, damage their goodwill or adversely affect them. The following activities are prohibited under the card brand programmes: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. Furthermore, the following activities are also explicitly prohibited:

- Sale of medicines".

GENERAL TERMS AND CONDITIONS OF SALE

This section sets out the terms governing the purchase of products via the website www.moringanatural.es, owned by Naturaleaf SC (hereinafter ‘NUBO’)

By accepting this contract, the consumer and/or user (hereinafter ‘the customer’) agrees to the following:

That they are a person with sufficient legal capacity to enter into a contract.

That they have read, understood and accept without reservation each and every one of the points set out in these general terms and conditions.

That they accept all the obligations set out herein.

NUBO does not process data relating to minors. NATURALEAF only sells to persons of legal age in accordance with Spanish law (Article 315 of the Civil Code).

These terms and conditions shall remain in force indefinitely and shall apply to all contracts entered into via the website www.nubocbd.com.

NUBO reserves the right to amend the contractual offer, comprising these general terms and conditions and the list of products and their prices, at any time; however, such amendments shall not apply to contracts already entered into by the consumer and/or user. For this reason, we recommend that you read them before proceeding to purchase any of the products and/or services offered.

IDENTITY OF THE PARTIES

On the one hand, Naturaleaf S.C. (Website owner: www.nubocbd.com) with Tax Identification Number (NIF): J72730005, as the supplier of the products contracted by the consumer and/or user, with registered office in ESTEPONA, MALAGA, Spain, contact email legal@naturalmoringa.es and telephone number (+34) 644 258741.

On the other hand, the customer, whose purpose is to be a consumer and/or user of the website and/or to purchase the products or services of Naturaleaf S.C. (hereinafter NUBO).

COMMUNICATION AND CONTACT

For communication purposes, NUBO makes the following contact details available to the customer:

Postal address: URB. NUEVA ATALAYA No. 23, B3/P23, 29680 ESTEPONA, MALAGA, Spain

Email: legal@naturalmoringa.es

Telephone: (+34) 644 258741

Contact and customer service form on the website www.nubocbd.com

Any communications between the customer and NUBO via these channels shall be deemed effective and valid for all purposes.

CUSTOMER’S RESPONSIBILITY

The customer undertakes to make lawful use of the website and the services provided therein, complying with current legislation and refraining from infringing the rights and interests of third parties and of NUBO.

The customer is responsible for the accuracy of the data provided to NATURALEAF and is therefore liable for any consequences that may arise from providing false or erroneous data on this website.

The customer must respect and accept the general terms and conditions, the legal notice, and the terms of use and privacy policy set out on this website.

Failure to comply with the above may result in the withdrawal or cancellation of services by NUBO without prior notice and without entitling the customer to any compensation, as well as the initiation of legal proceedings to which NUBO may be entitled.

NUBO’S LIABILITY

NUBO undertakes to comply with the obligations set out in these general terms and conditions.

For any information or to resolve queries, the customer may use the form provided for this purpose in the “Contact” section, or contact us by telephone on (+34) 644 258741, or by email at legal@naturalmoringa.es, stating the order number or setting out their enquiry.

LANGUAGES

The languages in which the relationship with the customer is conducted shall be Spanish and English.

PURPOSE OF THE CONTRACT (DESCRIPTION OF THE PRODUCTS)

The purpose of this contract is to regulate the relationship between NUBO and the customer from the moment the customer gives their consent during the contracting process by ticking the relevant box. (This box will, prior to acceptance, provide information regarding these general terms and conditions of contract).

The contractual relationship of sale and purchase shall entail the delivery of a product in exchange for a price specified on the website.

SUBJECT MATTER OF THE CONTRACT (DESCRIPTION OF THE PRODUCTS)

The subject matter of this contract is to govern the relationship between NUBO and the customer from the moment the customer gives their consent during the contracting process by ticking the relevant box. (This box will, prior to being ticked, provide information regarding these general terms and conditions of contract).

The contractual relationship of sale and purchase shall entail the delivery of a product in exchange for a price specified on the website.

CONTRACT PROCEDURE

The purchase of NUBO products may be made as follows:

Please be advised that in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contract procedure shall follow the steps below:

1.- Registration (optional)

In order to simplify the purchasing process as much as possible, the user may register via a form provided for this purpose in the “MY ACCOUNT” section, or when proceeding to purchase a product.

To complete this registration, the user must create a user account. To do so, the user must freely and voluntarily provide the personal data requested.

The user shall select a username and password, undertaking to use them diligently and not to make them available to third parties, as well as to notify the provider of their loss or theft or of any unauthorised access by a third party, so that the provider may proceed to block them immediately.

The user may not choose as a username words intended to mislead others into identifying them as a member of the provider, nor may they use offensive, abusive language or, in general, language contrary to the law or the requirements of morality and good manners.

Notwithstanding the above, the user may choose to make a purchase without registering on the platform.

2.- Product selection and purchase

The various product categories are displayed in the central and upper sections.

Click on the desired category and select the product you wish to purchase. A product description will then appear, detailing its features and price, including IGIC, VAT or exempt.

If the selected product is out of stock, this will be clearly indicated and it cannot be added to the ‘basket’.

To add the desired available product to the ‘basket’, click on the ‘Buy’ or ‘Add to Basket’ link. The checkout menu will then appear, where the user can view the total price of the purchase and has the option to cancel it using the ‘Delete’ button.

Once the selection of products to be purchased has been made, the buyer must complete a form if they have not previously registered. This information is required for the purposes of dispatch, invoicing and managing your personal data.

Once the purchase process is complete, a summary of the previous process will appear with the details provided, so that you can either correct any details or confirm your order.

You will make payment for the product according to the selected method.

The purchase is complete.

Once the purchase has been made and within a maximum of 24 hours (Monday to Friday, excluding national or regional public holidays, in which case the period begins on the first working day), NUBO will send a purchase receipt by email

PRODUCTS/SERVICES OFFERED

The main features of each product are described in their corresponding product pages or sections (features, price, offers, discounts, etc.).

Offers will be clearly marked and identified as such, clearly indicating the previous price and the offer price.

Products will be sold within Spain, including Ceuta, Melilla, the Balearic Islands and the Canary Islands, countries within the EU, and any country where there are no trade restrictions relating to NUBO products or shipping restrictions.

For any information regarding the order, the customer may use the form provided for this purpose in the ‘Contact’ section, or contact us by telephone on (+34) 644 258741, or via email at info@naturalmoringa.es, quoting the order number assigned to them in the purchase confirmation email.

PRICE AND VALIDITY PERIOD OF PRODUCTS

The customer accepts that the price of some products may vary in real time. Consequently, the price applicable will be that in force on the date the order is placed. Notwithstanding the foregoing, this final price will be communicated to the customer during the online purchasing process, prior to the customer confirming their acceptance of the purchase.

The prices indicated for each product include Value Added Tax (VAT or IGIC) and shall in all cases be expressed in euros (€).

VAT or IGIC rates may vary depending on the country of destination and the nature of the products in the order.

Unless expressly stated otherwise, the prices indicated for the products do not include delivery costs, delivery insurance or any other additional services related to the purchased product.

Notwithstanding the above, the customer will be able to check and calculate the total price of the product with the exact breakdowns before proceeding to complete the payment during the online purchase process.

PAYMENT METHODS

By credit/debit card. When using this payment method, the customer must provide their card number, expiry date and CVV number. In this case, their details will be encrypted and sent via a secure server to the bank’s virtual POS terminal. This procedure does not provide the card number to NUBO.

Via PayPal: To pay for their purchases using this system, the customer must have a PayPal account. For further information, visit www.paypal.es.

Via BIZUM: To pay for their purchases using this system, the customer must have a BIZUM account.

DELIVERY TIMES AND ORDER DELIVERY

The product shall be deemed to have been delivered to the customer at the moment it is made available to the customer and the customer signs for receipt of the product at the transport agency/post office.

Orders will be delivered to the delivery address freely chosen by the customer during the registration/purchase process once payment has been processed and confirmed.

Under no circumstances shall NUBO be held liable if the product is not delivered as a result of the customer providing false, inaccurate or incomplete details, or if delivery cannot be made for reasons beyond the control of the entity responsible for the shipment, such as the recipient’s absence.

Deliveries will be made within the timeframes set out in the table below:

CORREOS (Canary Islands) 3 to 7 working days

CORREOS (Rest of Spain) 3 to 7 working days

NACEX (Rest of Spain) 2 to 5 working days

CORREOS (EU) 5 to 14 working days

CORREOS (Rest of the world) 7 to 21 working days

Orders received before 10:00 am will be dispatched that same afternoon. Orders received after that time will be dispatched the following day.

These delivery times do not include Saturdays, Sundays and public holidays in Spain.

Delivery may be delayed beyond the specified timeframes. In this case, NUBO will take the measures required of a diligent trader to ensure delivery is made within the agreed timeframe, and if this is not possible, within a maximum of 30 calendar days from the date of purchase, as specified in current consumer and user regulations (Art. 109).

If, despite this, the product remains undelivered, the buyer is entitled to set NUBO a further deadline appropriate to the circumstances. If the seller fails to deliver the goods within this additional period, the customer shall be entitled to terminate the contract, and the seller must refund, without undue delay, all sums paid by the buyer under the contract.

DELIVERY CHARGES

The rates used to calculate delivery charges depend on the region to which the product is to be sent, and the volume and weight of the order. Orders with a value of €76 or more are exempt from delivery charges within Spain. This information will be provided by the customer at the time they complete the registration via the form.

Once the order has been placed and the total amount confirmed, the system will calculate the shipping costs. The customer will be able to view the purchase invoice on their screen at any time, which will show a breakdown of the order and shipping costs.

DELIVERY CHARGES

The rates used to calculate delivery charges depend on the region to which the product is to be sent, as well as the volume and weight of the order. Orders totalling €76 or more are exempt from delivery charges within Spain. This information must be provided by the customer when completing the registration form.

COMPLAINTS REGARDING UNDELIVERED ORDERS:

If, after receiving an email confirming that their order has been dispatched, the customer does not receive the product within a reasonable timeframe, they may contact NUBO by telephone on (+34) 644 258741, via the “Contact” form or by email: info@naturalmoringa.es to clarify the cause of the delay.

Once the complaint has been received, NUBO will contact the customer to explain what has happened and reach an agreement regarding the matter.

CANCELLATIONS

If, after making a purchase, you wish to cancel an order that has not yet been dispatched, this may be done provided you notify us via the contact form provided for this purpose in the ‘Contact’ section, or in writing to the email address info@naturalmoringa.es, via the customer service form, or by telephone on (+34) 644 258741, stating the order number you wish to cancel.

FORCE MAJEURE

Neither party shall be liable for any failure to perform due to force majeure. The fulfilment of the contract shall be postponed until the force majeure situation has ended.

RIGHT OF WITHDRAWAL / RETURNS

NUBO will only accept returns if the product is not in good condition (demonstrable) and the causes attributable to this are not the fault of the customer. The customer shall be entitled to return the product, informing NUBO of the reason for the return via any of the means provided in these terms and conditions, at no cost to the customer. This return due to a defect or poor condition of the product shall not be considered a right of withdrawal.

NUBO undertakes to bear the cost of the return and to replace the product with a new one in accordance with the terms accepted at the time of sale.

Procedure:

To exercise their right of withdrawal, the consumer and/or user has a period of 14 calendar days from receipt of the product. To do so, they must complete the form provided for this purpose in the “Contact” section.

Regardless of the method used, your notification must contain the following details:

Your personal details: full name and address

Order number as shown on the invoice sent to you along with the purchased item

Description of the purchased item

Reason for return

Your intention to withdraw from the sales contract

Bank account details for the refund of the purchase price and costs

Date of the notification

If you send your request by non-electronic means (e.g. post), it must be signed.

From the date on which you notify us of your decision to withdraw from the contract, the consumer and/or user has a period of 14 calendar days to return the purchased item to NATURALEAF in perfect condition, together with a copy of the purchase invoice

NUBO will promptly notify the consumer and/or user by email of the acknowledgement of receipt of said withdrawal, together with instructions for the return shipment by the consumer and/or user. Once the product has been received or the consumer and/or user has provided conclusive proof of the return of the goods, NUBO will refund the sums paid by the consumer and/or user without undue delay.

APPLICABLE WARRANTIES

The contractual warranty offered is that established in Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users. NUBO shall be liable for any lack of conformity that becomes apparent within two years of delivery, provided that the customer has informed NUBO of such lack of conformity within two months of becoming aware of it. In the event of a defective product, the seller shall, as appropriate, repair, replace, reduce the price or terminate the contract.

COMPLAINT FORMS

By writing to the address Calle El Sauzal No. 15, 1st Floor, Flat 16, 1D, 38611, Granadilla de Abona, Tenerife, Spain, consumers and/or users may obtain complaint forms, in accordance with the relevant regulations. Notwithstanding the above, the consumer and/or user may, in any case, request that these forms be sent to them via the contact form provided for this purpose in the “Contact” section or by emailing legal@naturalmoringa.es.